Privacy Policy

1. Information We Collect

Satria Technology collects the following types of information to provide our AI chatbot services:

• Business Contact Information: Name, email address, phone number, and company name provided during registration or demo requests.
• WhatsApp Business Account Details: WhatsApp Business phone number, business profile information, and API credentials necessary to integrate our service.
• Message Data: Customer conversations processed through our chatbot service, including message content, timestamps, and conversation metadata.
• Usage Analytics: Information about how you use our service, including feature usage, response times, conversation volumes, and system performance metrics.
• Knowledge Base Content: Documents, FAQs, product catalogs, and other business information you upload to train the AI chatbot.

2. How We Use Information

We use the collected information for the following purposes:

• To Provide Chatbot Service: Process and respond to customer messages on your behalf using AI technology.
• To Improve Our AI Models: Analyze conversation patterns to enhance chatbot accuracy and response quality. All data used for training is anonymized and aggregated.
• To Send Service Notifications: Communicate important updates, service changes, billing information, and technical notifications.
• To Provide Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance.
• To Ensure Service Quality: Monitor system performance, detect errors, and maintain service reliability.
• To Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests from authorities.

3. Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

• Secure Servers: All data is stored on secure cloud infrastructure with enterprise-grade security controls.
• Encryption: Data is encrypted both in transit (using TLS/SSL) and at rest to prevent unauthorized access.
• Access Controls: Strict access controls ensure that only authorized personnel can access customer data, and only when necessary for service provision or support.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to maintain high security standards.
• Data Location: Data is stored in compliance with Indonesian data protection regulations and applicable laws.
• Backup and Recovery: Regular backups ensure data availability and business continuity.

4. Third-Party Services

Our service integrates with the following third-party platforms to provide functionality:

• WhatsApp Business API (Meta): For sending and receiving messages on the WhatsApp platform. Subject to Meta's privacy policies and terms.
• Cloud Hosting Providers: Google Cloud Platform or Amazon Web Services (AWS) for secure infrastructure and data storage.
• AI Language Models: Google Gemini AI for natural language processing and chatbot intelligence.
• Analytics Tools: For monitoring service performance and usage statistics (anonymized data only).

All third-party services are carefully selected based on their security standards and compliance with data protection regulations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share information.
• Service Providers: With trusted third-party service providers who assist in operating our service (cloud hosting, AI processing), under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Protection of Rights: To protect the rights, property, or safety of Satria Technology, our users, or the public.

6. Your Rights

You have the following rights regarding your personal data:

• Access Your Data: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Data Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Data Portability: Request your data in a machine-readable format for transfer to another service.
• Withdraw Consent: Withdraw consent for data processing at any time (may affect service availability).
• Opt-Out of Communications: Unsubscribe from marketing emails and non-essential communications.
• Object to Processing: Object to certain types of data processing, such as automated decision-making.

To exercise any of these rights, please contact us at business@satria.technology.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your subscription is active.
• After Cancellation: Data is retained for 30 days after account cancellation to allow for reactivation. After 30 days, data is permanently deleted unless legally required to retain.
• Anonymized Data: Aggregated and anonymized analytics data may be retained indefinitely for service improvement and research purposes.
• Legal Requirements: Certain data may be retained longer to comply with tax, accounting, or legal obligations.

8. Children's Privacy

Our services are designed for businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your data may be transferred to and processed in countries outside of Indonesia where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic:

• Essential Cookies: Necessary for website functionality (e.g., remembering login sessions).
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 7 business days.

13. Compliance with Indonesian Law

This Privacy Policy is governed by and complies with Indonesian data protection regulations, including but not limited to:

• Undang-Undang Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi (Personal Data Protection Law)
• Peraturan Pemerintah dan peraturan pelaksana terkait

Satria Technology is committed to protecting your privacy rights in accordance with Indonesian law.